Usability Analysis of Kupang City's New Students Admission System

Abstract

This study examines the usability issues of Kupang City's New Student Admission system, which still faces challenges in functionality, such as technical support features (email and phone numbers) that often do not function properly, as well as non-intuitive menu placement, making it difficult for users to find important information. Additionally, the website does not provide clear guidance or tutorials, especially for users who are less familiar with technology. These issues hinder the efficiency of the registration process, which should be quick and straightforward. This research employs the USE Questionnaire method to evaluate aspects of usefulness, ease of use, ease of learning, and user satisfaction. Data is collected through questionnaires distributed to parents and students who have used the PPDB system. The results of the study are expected to identify issues related to system navigation, feature effectiveness, and technical problems experienced by users. These findings will serve as the basis for recommendations to improve the user interface, enhance system features, and improve the overall user experience. Thus, the Kupang City PPDB system is expected to function more effectively and meet the needs of the community in the student admission process in a transparent and efficient manner