Analysis of Public Satisfaction in Using QRIS as a Digital Payment Tool with The End User Computing Satisfaction (EUCS) Method

Abstract

QRIS is a server-based QR code that enables transaction processes through e-wallets, e-money, and mobile banking. Although the number of users continues to increase, the success of QRIS implementation does not only depend on the number of users but also on the level of public satisfaction as end users. Therefore, it is important to know the extent to which the public is satisfied with the use of QRIS. To measure the level of public satisfaction objectively and systematically, the End User Computing Satisfaction (EUCS) method will be used. The EUCS method is a method for measuring user satisfaction with an information system or application through 5 variables: format, content, ease of use, accuracy, and timeliness. The results of the analysis show the variables that significantly affecting the level of public satisfaction are the Ease of Use and Timelines which indicate that the public prioritizes ease of use and transaction speed over other factors. The research results also show that QRIS is easier to use compared to other digital payment methods, and based on the F-test, the effectiveness of QRIS in conducting digital payment transactions is also considered good.