Analysis of the Quality of the Personnel Management Information System at the Civil Service Police Unit of East Nusa Tenggara Province

Abstract

Human Resource Management is the science or method of managing the relationship and role of the workforce efficiently and effectively to achieve organizational goals. This study discusses the issue of implementing the Personnel Management Information System (SIMPEG) and its influence on employee career development at the Civil Service Police Unit of Pematangsiantar City. The absence of SIMPEG may disrupt information stability, risk the loss of archives due to manual methods, and reduce employee performance efficiency and effectiveness. Observations revealed delays in promotions and a lack of clarity regarding career advancement opportunities, negatively impacting employee development. Therefore, it is necessary to analyze whether the implemented SIMPEG website meets user satisfaction and fulfills its intended purpose. This study employs the Webqual 4.0 method, using variables such as usability, information quality, service interaction quality, and user satisfaction. The purpose of this study is to evaluate the quality of the SIMPEG website based on user perceptions. The final result of this study provides a deeper understanding of the quality of SIMPEG implementation and offers input for system development or improvement, aiming to enhance the user experience and support more optimal career development for employees.