Integrated Licensing Application Online Service at the Industry and Trade Service Kupang City

Abstract

A clean and transparent system of governance remains a major challenge in the modern era, particularly in public service sectors such as licensing processes. In many regions, integrated online licensing services have been adopted to improve efficiency and transparency. However, the Department of Industry and Trade (Disperindag) of Kupang City still relies heavily on manual procedures for most licensing services, leading to wasted time, effort, and resources. This study aims to develop an integrated online licensing system for Disperindag Kupang to enable the public to submit licensing applications without having to visit the office in person. The system is expected to reduce queues, save time and energy, and enhance resource efficiency within the office. The research applies the waterfall model as the software development methodology, encompassing the stages of requirement analysis, system design, implementation, testing, and maintenance. The results of the study show that the developed online licensing service system significantly improves the efficiency and transparency of the licensing administration process at Disperindag Kupang. The implementation of this system has had a positive impact on both the public and the institution, particularly in terms of easier access, faster service, and reduced administrative workload