Design of Reservation System in Timor Travel Kupang
DOI:
https://doi.org/10.59934/jaiea.v4i3.1186Keywords:
Agile, Digital reservation, Scrum, Timor Travel, Information SystemAbstract
Various challenges, such as data recording errors, confirmation delays, and lack of information transparency, are still commonly found in manual reservation systems within the transportation industry. Timor Travel Kupang, as a transportation service provider in East Nusa Tenggara, requires a digital reservation system to enhance operational efficiency and customer satisfaction. This study aims to design and develop a digital reservation system using the Agile methodology, specifically Scrum. This method is chosen for its flexibility in iterative system development and its ability to adapt features according to customer needs. The development process includes user requirements analysis, interface design, and the implementation of key features such as ticket booking, automated confirmation, and digital payments. By implementing this system, the reservation process is expected to become faster, more accurate, and capable of providing real-time access to departure information and seat availability. The results of this study are expected to enhance Timor Travel’s competitiveness in the technology-based transportation industry.
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