Success and Failure of ERP Implementation in the Manufacturing Industry: A Systematic Literature Review

Zafira Fayyaza Lutfun Nisa; Zidane Farras Habibie; Muhammad Qomarul Huda

doi:10.59934/jaiea.v5i1.1290

Authors

Zafira Fayyaza Lutfun Nisa Information Systems, Faculty of Science and Technology, UIN Syarif Hidayatullah Jakarta, Indonesia
Zidane Farras Habibie Information Systems, Faculty of Science and Technology, UIN Syarif Hidayatullah Jakarta, Indonesia
Muhammad Qomarul Huda Information Systems, Faculty of Science and Technology, UIN Syarif Hidayatullah Jakarta, Indonesia

DOI:

https://doi.org/10.59934/jaiea.v5i1.1290

Keywords:

ERP, Implementation, Success factors, Failure factors, Indonesian Manufacturing

Abstract

This study aims to identify and classify the key factors that influence the success and failure of Enterprise Resource Planning (ERP) implementation in manufacturing companies in Indonesia. The research was conducted using a systematic literature review (SLR) approach, following the PRISMA 2020 guidelines to ensure a structured and transparent selection process. A total of 182 articles were collected from five reputable scientific databases and screened based on predefined inclusion criteria, resulting in 15 articles selected for in-depth analysis. Through thematic analysis, the identified factors were grouped into four categories: organizational, human resources, technological, and external. The findings reveal that management commitment, adequate user training, and system suitability are the primary drivers of successful ERP implementation. In contrast, user resistance, lack of training, and poor system compatibility are the most common causes of failure. These results provide a conceptual foundation for developing more targeted and effective ERP implementation strategies that are tailored to the specific challenges of the Indonesian manufacturing sector. The study offers practical implications for both industry practitioners and academic researchers.

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