Systematic Review of the Role of User Training in the  Successful Implementation of ERP: Analysis of Best Practic-es, Impact, and Challenges using the PRISMA Method

Davin Krisna Ibrahim; Arsy Mahabbah Abdillah; Muhammad Qomarul Huda

doi:10.59934/jaiea.v5i1.1419

Authors

Davin Krisna Ibrahim Sistem Information, Universitas Islam Negeri Syarif Hidayatullah Jakarta, Indonesia
Arsy Mahabbah Abdillah Sistem Information, Universitas Islam Negeri Syarif Hidayatullah Jakarta, Indonesia
Qomar Master's Degree Program in Information Technology, Universitas Islam Negeri Syarif Hidayatullah Jakarta, Indonesia

DOI:

https://doi.org/10.59934/jaiea.v5i1.1419

Keywords:

ERP, user training, system implementation, systematic review, PRISMA

Abstract

This study aims to systematically review the role of user training in the successful implementation of Enterprise Resource Planning (ERP) systems. The PRISMA approach is used to select and analyze ten scholarly articles published between 2020 and 2025. The main focus of the research includes best practices in training, its impact on organizational performance, as well as challenges and considerations in its design. The findings indicate that role-based, continuous, and contextual training can enhance user readiness and system effectiveness. Training also contributes to improved work efficiency, user satisfaction, and successful ERP system adoption. However, challenges such as limited digital literacy, organizational culture, and resource constraints remain barriers to its implementation. This study emphasizes that user training is a strategic element that must be thoroughly and integratively designed in every stage of ERP implementation.

Downloads

Download data is not yet available.

References

A. C. Puspitaningrum and E. S. Sintiya, “Literatur Review : Critical Success Factor Penerapan Sistem ERP pada Perusahaan Manufaktur di Negara Berkembang dan Maju,” Jurnal Nasional Teknologi Dan Sistem Informasi, vol. 4, no. 2, pp. 89–97, Aug. 2018, doi: 10.25077/teknosi.v4i2.2018.89-97.

I. Dorobat and F. Nastase, “Training issues in ERP implementations,” 2012. [Online]. Available: https://hdl.handle.net/10419/310509.

M. Bradford and J. Florin, “Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning sys-tems,” International Journal of Accounting Information Systems, vol. 4, no. 3, pp. 205–225, Jul. 2003, doi: 10.1016/s1467-0895(03)00026-5.

J. E. Scott, “Post-Implementation Usability of ERP Training Manuals: The User’s Perspective,” Information Systems Management, vol. 22, no. 2, pp. 67–77, Mar. 2005, doi: 10.1201/1078/45099.22.2.20050301/87279.8.

D. Schniederjans and S. Yadav, “Successful ERP implementation: an integrative model,” Business Process Management Journal, vol. 19, no. 2, pp. 364–398, Apr. 2013, doi: 10.1108/14637151311308358.

S. Finney and M. Corbett, “ERP implementation: a compilation and analysis of critical success factors,” Business Process Management Journal, vol. 13, no. 3, pp. 329–347, Jun. 2007, doi: 10.1108/14637150710752272.

K. Al-Fawaz, Z. Al-Salti, and T. Eldabi, “Critical success factors in ERP implementation: A review,” 2008. https://bura.brunel.ac.uk/handle/2438/3336.

E. J. Martins and F. P. Belfo, “Major concerns about Enterprise Resource Planning (ERP) systems: A systematic review of a decade of research (2011-2021),” Procedia Computer Science, vol. 219, pp. 378–387, Jan. 2023, doi: 10.1016/j.procs.2023.01.303.

K. C. Laudon and J. P. Laudon, Management Information Systems: Managing the Digital Firm, 17th ed. London, UK: Pearson Education, 2022.

D. E. O’Leary, Enterprise Resource Planning Systems: Systems, Life Cycle, Electronic Commerce, and Risk. Cambridge, UK: Cambridge University Press, 2000.

E. Monk and B. Wagner, Concepts in Enterprise Resource Planning, 4th ed. Boston, MA, USA: Cengage Learning, 2012.

Z. Huang and M. Benyoucef, “From e-commerce to social commerce: A close look at design features,” Electronic Commerce Research and Applica-tions, vol. 12, no. 4, pp. 246–259, Dec. 2012, doi: 10.1016/j.elerap.2012.12.003.

H. Klaus, M. Rosemann, and G. G. Gable, “What is ERP?,” Information Systems Frontiers, vol. 2, no. 2, pp. 141–162, Jan. 2000, doi: 10.1023/a:1026543906354.

S. Dezdar and S. Ainin, “The influence of organizational factors on successful ERP implementation,” Management Decision, vol. 49, no. 6, pp. 911–926, Jun. 2011, doi: 10.1108/00251741111143603.

T. M. Somers and K. Nelson, The impact of critical success factors across the stages of enterprise resource planning implementations. Institute of Electrical and Electronics Engineers, 2001, p. 10. doi: 10.1109/hicss.2001.927129.

M. Bradford, Modern ERP: Select, Implement, and Use Today’s Advanced Business Systems, 3rd ed. Morrisville, NC, USA: Lulu, 2015.

J. F. Rockart, "Chief executives define their own data needs," Harvard Business Review, vol. 57, no. 2, pp. 81–93, 1979.

M. M. Ahmad and R. P. Cuenca, "Critical success factors for ERP implementation in SMEs," Robotics and Computer-Integrated Manufacturing, vol. 29, no. 3, pp. 104–111, 2013, doi: 10.1016/j.rcim.2012.04.019.

J. Bradley, “Management based critical success factors in the implementation of Enterprise Resource Planning systems,” International Journal of Accounting Information Systems, vol. 9, no. 3, pp. 175–200, Aug. 2008, doi: 10.1016/j.accinf.2008.04.001.

M. Al‐Mashari and M. Zairi, “The effective application of SAP R/3: a proposed model of best practice,” Logistics Information Management, vol. 13, no. 3, pp. 156–166, Jun. 2000, doi: 10.1108/09576050010326556.

F. F. Nah, J. L. Lau, and J. Kuang, “Critical factors for successful implementation of enterprise systems,” Business Process Management Journal, vol. 7, no. 3, pp. 285–296, Aug. 2001, doi: 10.1108/14637150110392782.

J. Esteves and J. Pastor, “Enterprise Resource Planning Systems Research: An annotated Bibliography,” Communications of the Association for Information Systems, vol. 7, Jan. 2001, doi: 10.17705/1cais.00708.

M. Al-Mashari, A. Al-Mudimigh, and M. Zairi, “Enterprise resource planning: A taxonomy of critical factors,” European Journal of Operational Research, vol. 146, no. 2, pp. 352–364, Dec. 2002, doi: 10.1016/s0377-2217(02)00554-4.

E. J. Umble, R. R. Haft, and M. M. Umble, “Enterprise resource planning: Implementation procedures and critical success factors,” European Jour-nal of Operational Research, vol. 146, no. 2, pp. 241–257, Dec. 2002, doi: 10.1016/s0377-2217(02)00547-7.

S. Dezdar and A. Sulaiman, “Successful enterprise resource planning implementation: taxonomy of critical factors,” Industrial Management & Data Systems, vol. 109, no. 8, pp. 1037–1052, Sep. 2009, doi: 10.1108/02635570910991283.

F. Calisir and F. Calisir, “The relation of interface usability characteristics, perceived usefulness, and perceived ease of use to end-user satisfaction with enterprise resource planning (ERP) systems,” Computers in Human Behavior, vol. 20, no. 4, pp. 505–515, Oct. 2003, doi: 10.1016/j.chb.2003.10.004.

T. M. Somers and K. G. Nelson, “A taxonomy of players and activities across the ERP project life cycle,” Information & Management, vol. 41, no. 3, pp. 257–278, Jan. 2004, doi: 10.1016/s0378-7206(03)00023-5.

M. Gupta and A. Kohli, “Enterprise resource planning systems and its implications for operations function,” Technovation, vol. 26, no. 5–6, pp. 687–696, May 2006, doi: 10.1016/j.technovation.2004.10.005.

C. Soh, S. S. Kien, and J. Tay-Yap, “Enterprise resource planning: cultural fits and misfits,” Communications of the ACM, vol. 43, no. 4, pp. 47–51, Apr. 2000, doi: 10.1145/332051.332070.

J. Rajapakse and P. B. Seddon, "ERP adoption in developing countries in Asia: a cultural misfit," in Proc. 28th Information Systems Seminar in Scandinavia, Kristiansand, Norway, 2005, pp. 6–9.

A. Gupta, “Enterprise resource planning: the emerging organizational value systems,” Industrial Management & Data Systems, vol. 100, no. 3, pp. 114–118, Apr. 2000, doi: 10.1108/02635570010286131.

D. Moher, A. Liberati, J. Tetzlaff, and D. G. Altman, “Preferred reporting items for Systematic Reviews and Meta-Analyses: the PRISMA state-ment,” PLoS Medicine, vol. 6, no. 7, p. e1000097, Jul. 2009, doi: 10.1371/journal.pmed.1000097.

P. Ifinedo, “Impacts of business vision, top management support, and external expertise on ERP success,” Business Process Management Journal, vol. 14, no. 4, pp. 551–568, Jul. 2008, doi: 10.1108/14637150810888073.

D. Tranfield, D. Denyer, and P. Smart, “Towards a methodology for developing Evidence‐Informed management knowledge by means of system-atic review,” British Journal of Management, vol. 14, no. 3, pp. 207–222, Sep. 2003, doi: 10.1111/1467-8551.00375.

M. A. Musadieq, Riyadi, T. Noerman, U. Labab, and N. Fahrozi, “Analysis of factors affecting post-implementation success of Enterprise Resource Planning (ERP) System - literature review,” KnE Social Sciences, vol. 10, no. 13, pp. 49–66, Jun. 2025, doi: 10.18502/kss.v10i13.18940.

F. T. Qutaishat, N. A. Samerra, A. Z. A. Oqaily, S. A. Khattab, M. K. S. A. Zaid, and L. A. Anaya, “The determinants of ERP user satisfaction and its effect on organisational performance,” International Journal of Business Information Systems, vol. 43, no. 3, pp. 309–326, Jan. 2023, doi: 10.1504/ijbis.2023.132064.

J. Sarker, “Enterprise Resource Planning (ERP): Opportunities, benefits and implementation challenges in Bangladesh,” International Journal of Science and Business, vol. 42, no. 1, pp. 71–83, Jan. 2024, doi: 10.58970/ijsb.2485.

T. P. Shimange and K. Pillay, “A South African institution perspective of a framework for enterprise resource planning systems,” South African Journal of Information Management, vol. 25, no. 1, Jan. 2023, doi: 10.4102/sajim.v25i1.1578.

K. Vukman, K. Klarić, K. Greger, and I. Perić, “Driving Efficiency and Competitiveness: Trends and Innovations in ERP systems for the wood industry,” Forests, vol. 15, no. 2, p. 230, Jan. 2024, doi: 10.3390/f15020230.

T. Beranič and M. Heričko, “The impact of Serious games in Economic and Business Education: A case of ERP Business Simulation,” Sustainability, vol. 14, no. 2, p. 683, Jan. 2022, doi: 10.3390/su14020683.

H. A. Jafa, “A case study for the CRM software selection process in a transportation company using an integrated AHP and QFD approach,” SEA – Practical Application of Science, no. 24, pp. 337–351, 2020.

M. Ali, F. Edghiem, and E. S. Alkhalifah, “Cultural Challenges of ERP Implementation in Middle-Eastern Oil & Gas Sector: An Action Research Approach,” Systemic Practice and Action Research, vol. 36, no. 1, pp. 111–140, May 2022, doi: 10.1007/s11213-022-09600-4.

M. W. Davidson, J. Parnell, and S. W. Davenport, “A cognitive bias awareness matrix for enhancing ERP Decision-Making in entrepreneurial firms,” Journal of Ethics in Entrepreneurship and Technology, Sep. 2024, doi: 10.1108/jeet-05-2024-0011.

T. H. Fauzi, L. Adnani, and M. Jamaludin, “Effectiveness of enterprise resource planning on the performance quality of food company employees in West Java,” Research Horizon, vol. 2, no. 3, pp. 417–426, Jun. 2022, doi: 10.54518/rh.2.3.2022.417-426.

S. Giri, R. N. Thakur, and J. M. Chatterjee, “QOS Priorities in ERP Implementation – A Study of Manufacturing Industry of Nepal,” Oriental Journal of Computer Science and Technology, vol. 12, no. 4, pp. 168–184, Feb. 2020, doi: 10.13005/ojcst12.04.03.

A. Dalal, “Exploring advanced SAP modules to address Industry-Specific challenges and opportunities in business,” SSRN Electronic Journal, Jan. 2025, doi: 10.2139/ssrn.5268100.

F. Mahmood, A. Z. Khan, and R. H. Bokhari, “ERP issues and challenges: a research synthesis,” Kybernetes, vol. 49, no. 3, pp. 629–659, Feb. 2020, doi: 10.1108/k-12-2018-0699.

H. Jo and D.-H. Park, “A study of user switching intention for ERP systems based on push-pull-mooring model: Focusing on the important role of information quality for users,” PLoS ONE, vol. 18, no. 11, p. e0289483, Nov. 2023, doi: 10.1371/journal.pone.0289483.

Z. T. Butarbutar, P. W. Handayani, R. R. Suryono, and W. S. Wibowo, “Systematic literature review of Critical success factors on enterprise re-source planning post implementation,” Cogent Business & Management, vol. 10, no. 3, Oct. 2023, doi: 10.1080/23311975.2023.2264001.

S. Gupta, “Essential strategic factors for ensuring a successful ERP implementation,” Scholars Journal of Engineering and Technology, vol. 13, no. 03, pp. 163–167, Mar. 2025, doi: 10.36347/sjet.2025.v13i03.001.

R. A. Pamungkas and T. S. Imaroh, “Strategy and Impact Analysis of change Management on ERP system Implementation (Case Study in PT.XYZ),” Indikator Jurnal Ilmiah Manajemen Dan Bisnis, vol. 9, no. 2, p. 101, Apr. 2025, doi: 10.22441/indikator.v9i2.32915.

D. R. B. Raharja and S. A. Rokanta, “ANALISIS FAKTOR-FAKTOR KEBERHASILAN SISTEM E-LEARNING MENGGUNAKAN MOD-EL DELONE DAN MCLEAN,” Jurnal Minfo Polgan, vol. 12, no. 1, pp. 240–246, Mar. 2023, doi: 10.33395/jmp.v12i1.12359.

M. C. Talo and Andy Wahyu Rahardjo Emanuel, “Systematic Review of Enterprise Resource Planning (ERP) System Implementation in Organiza-tions: Challenges and Successes to Company Performance”, Bitnet J Pendidikan Teknologi Informasi, vol. 10, no. 2, pp. 1–11, Jun. 2025.

A. Prasetya, M. Anshori, and N. Andriani, “Opportunities and Challenges of Enterprise Resource Planning (ERP) in construction companies in Indonesia: a systematic literature review,” Jurnal Ilmiah Manajemen Kesatuan, vol. 11, no. 3, pp. 919–926, Dec. 2023, doi: 10.37641/jimkes.v11i3.2213.

Md. Al-Amin, Md. T. Hossain, Md. J. Islam, and S. K. Biwas, “History, features, challenges, and critical success factors of Enterprise Resource Planning (ERP) in the era of Industry 4.0,” European Scientific Journal ESJ, vol. 19, no. 6, p. 31, Feb. 2023, doi: 10.19044/esj.2023.v19n6p31.