Implementation of a Website-Based Training Helpdesk Chatbot Using Dialogflow (Case Study: Thematic Academy)

Abstract

Human Resource Development (HRD) is one of the key factors in facing global challenges in the era of digital transformation. The Thematic Academy plays a role in organizing training to equip the community with skills that meet industry needs. As the number of training participants increases, the challenge of managing information services becomes greater. To overcome this problem, the Thematic Academy implemented a website-based chatbot integrated with the Dialogflow platform. By utilizing Natural Language Processing (NLP), the chatbot can provide relevant responses tailored to the needs of participants. This research aims to improve the efficiency of training information services and provide a responsive user experience. The research methods used include literature study, data collection, system design, implementation and testing, and conclusion drawing. The results of this research show that the implemented chatbot can answer general questions appropriately, provide training-related information, and help participants resolve technical issues effectively. The implementation of this chatbot has successfully improved service efficiency and provided a better interaction experience for training participants.