Development of a Role-Based Mobile Application for Operational Digitalization in Sumatra Jewelry Store

Abstract

Operational activities in many jewelry stores are still managed manually using paper-based records, which often cause miscommunication, data loss, and delays in order processing. This study focuses on the development of a role based mobile application to support the digitalization of operational processes in a jewelry store environment. The application was developed using the Waterfall method and implements a client-server architecture with a relational database to manage orders, task assignments, and inventory data in an integrated manner. Each user role, including sales, workers, and inventory administrators, is provided with specific access rights and functionalities according to their responsibilities.. The results show that the proposed application improves workflow transparency, enhances data accuracy, and simplifies real-time order tracking across different operational stages. The digital system also assists store owners in monitoring performance and making more informed decisions. Overall, the implementation of the mobile application demonstrates its effectiveness in improving operational efficiency and reducing miscommunication compared to the previous manual system.