Design of a Multi-Platform Motorcycle Workshop E-Commerce and Reservation System with Payment Gateway Integration

Muhammad Rifqi; Faiz Fadhillah; Syauki; Yazid Afif; Uswatun Najwa; Angga Pratama

doi:10.59934/jaiea.v5i3.2548

Authors

Muhammad Rifqi Universitas Malikussaleh
Faiz Fadhillah Universitas Malikussaleh
Syauki Universitas Malikussaleh
Yazid Afif Universitas Malikussaleh
Uswatun Najwa Universitas Malikussaleh
Angga Pratama Universitas Malikussaleh

DOI:

https://doi.org/10.59934/jaiea.v5i3.2548

Keywords:

E-Commerce; Motorcycle Workshop; Multi-Platform; Payment Gateway; Reservation System

Abstract

The development of digital technology has encouraged motorcycle workshop SMEs to improve their service and transaction processes through integrated information systems. However, many workshops still use manual procedures for service reservations, spare part sales, inventory recording, and payment management, which can cause service delays and data recording errors. This study aims to design and implement a multi-platform motorcycle workshop e-commerce and reservation system integrated with a payment gateway. The system was developed using the Waterfall method, with Flutter for the customer mobile application, Laravel for the web-based administrator system, and MySQL as the database. The system provides features for spare part catalogs, service booking, digital payment, transaction tracking, product management, inventory monitoring, and sales reports. Testing results showed that the system achieved a 96% success rate in Black Box Testing and an average User Acceptance Test score of 4.31 out of 5. Overall, the system can improve service efficiency and support the digitalization of motorcycle workshop operations.

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