Clustering Analysis of Administrative Service Types Using K-Means (Study Case: Village bojongsalam)

Abstract

Advances in information technology present significant opportunities for the improvement of public services, especially in relation to the administrative functions of Bojongsalam Village. Reliance on traditional methods often leads to inefficiencies and inaccuracies in administrative processes. This research uses the K-Means algorithm to categorize administrative service data based on service type, document number, printing date, and accompanying remarks. Utilizing the Knowledge Discovery in Databases (KDD) framework, the analysis includes data selection, pre-processing, transformation, and clustering analysis conducted through RapidMiner software. The dataset consisted of 718 administrative records that had undergone a rigorous cleaning process, including attribute normalization. The analysis resulted in an optimal Davies-Bouldin Index (DBI) value of -0.498 at K = 4, with each cluster representing a different service utilization pattern. The issuance of Family Cards (KK) and Birth Certificates showed higher demand compared to other available services. This classification promotes workload optimization, fair resource allocation, and formulation of effective operational strategies. The application of the K-Means algorithm demonstrated its effectiveness in data clustering and made a significant contribution to technology-based administrative management. The findings lay a basic framework for addressing the needs of the community in a timely manner.