Agil, R., Octaviandy, P. and Tarigan, F.A. 2026. An Analysis of User Satisfaction Toward the Maxim Application in Medan City using the E-Servqual Model. Journal of Artificial Intelligence and Engineering Applications (JAIEA). 5, 2 (Feb. 2026), 2145–2151. DOI:https://doi.org/10.59934/jaiea.v5i2.1688.