AZALY, R.; PUTRI, V. A.; RAMADHAN, hafiz kurnia; ABSHARINA, E. D. . Analysis of the Implementation of the ITIL Framework in Information Technology Service Management at Universities. Journal of Artificial Intelligence and Engineering Applications (JAIEA), [S. l.], v. 5, n. 3, p. 4329–4333, 2026. DOI: 10.59934/jaiea.v5i3.2394. Disponível em: https://ioinformatic.org/index.php/JAIEA/article/view/2394. Acesso em: 26 jul. 2026.