AMIRUDDIN, R. F.; RENYAAN, S. N. M. .; BEHNED, N. .; MOHAMAD, R. R. C. .; AMALI, L. N. .; LAHAY, S. N. .; KATILI, M. R. . Design of a Web-Based IT Service System Using ITIL at Dunggala Village. Journal of Artificial Intelligence and Engineering Applications (JAIEA), [S. l.], v. 5, n. 3, p. 4339–4343, 2026. DOI: 10.59934/jaiea.v5i3.2404. Disponível em: https://ioinformatic.org/index.php/JAIEA/article/view/2404. Acesso em: 6 jul. 2026.